Illuminate: Maximizing customer satisfaction

In this short clip Jon Herstein, SVP of Customer Success at Box, encourages companies to put the emphasis on maximizing customer satisfaction rather than minimizing costs, as well as some valuable practices that Box uses to help enhance the customer experience.

Click here to see all the videos from the event

Zendesk crée des logiciels de service client pour les entreprises qui prennent leurs clients à cœur.