Système de suivi des problèmes

Beauty is in the eye of the beholder

Your customers should not have to hunt around for help. Issue tracking software not only reduces internal chaos—it reduces friction from the online experience by making it easy to ask for help and find answers—no matter the device a customer is using.

Beauty beyond skin deep

Modern issue tracking software provides key benefits to issue tracking management. A tracking system creates a team mentality and encourages issues to be resolved transparently, simply, and efficiently. Complex software is out. Simple is in.

Le saviez-vous ?

With Zendesk Support agents receive incoming tickets from different channels (e.g., phone, email, chat, social media). All information about each customer is located in one place so they can see the entire issue at once. They also have the ability to prioritize tickets based on SLAs or other important customer data and can bulk-manage tickets—responding to customers with predefined or customized responses.

Profitez des avantages

Here are a few of the issue tracking software benefits:
  • Track tickets across groups of agents and share tickets with another user (e.g., partner vendors)
  • Allow for tickets to be sent to escalation purposes
  • Internal and external responses are visible in a single view so there’s a complete view of all updates in one ticket
  • Turn a useful ticket into a knowledge base article and get automatic knowledge base recommendations

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