Use the combined brain power of all of your support agents to make sure your customers get the most helpful self-service content.
Keep content fresh
Your business is always evolving—and so should your knowledge base. Keep the team engaged, empowered and accountable during your content’s lifespan with Article Events. Easily set verification timelines for different segments of your knowledge base, ensuring subject matter experts stay involved with keeping content relevant and up to date on an ongoing basis.
We love Team Publishing! The ability to draft and save versions of an article without publishing them live is a game-changer for us. This amazing feature enables us to conduct reviews more effectively and update our Guide articles in advance of a new feature launch, so we can publish them and support our customers the second changes occur.
Jessie Carroll, Technical Content Manager
Team up for better self-service
Understand how Team Publishing can help you set everyone up for success by establishing a review and publishing process.En savoir plus >
Write the right content
There are many ways to manage the content creation process for your knowledge base— our best practices can help you get started.En savoir plus >
Go with the (work)flow
Team Publishing makes it easy for teams to collaborate on new and updated content by setting up collaboration workflows to review, approve, and publish content.En savoir plus >
Vet your content
Control who can contribute to content, and who can approve and publish content with management permissions.En savoir plus >