Knowledge base solutions

Harnessing the power of agent knowledge

If knowledge is power, your agents must be superheroes. If tapped into, their depth of knowledge could save time, increase efficiency, and improve the customer experience. And while there's no cape for that — or perhaps there is — there should be a way to harness all of that power. That's where Zendesk Guide comes in.

Un scoop exclusif

Zendesk Guide, the only knowledge base solution native to Zendesk, is a smart knowledge base that helps tap into institutional knowledge, putting it to work. With Guide, you can quickly build a customizable help center, customer portal, and online community for a better self-service experience for customers and improved efficiency and faster resolutions for agents.

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Guide helps improve the customer experience with:
  • Faster self-service - automatically deliver relevant answers and information
  • Constantly evolving content - measure and score the popularity and effectiveness of content to see what works and what needs to be tweaked
  • Artificial intelligence - the Guide Answer Bot automatically resolves high frequency tickets with relevant article suggestions

Les possibilités de Zendesk

With Guide, tapping into the treasure trove of agent know-how is easier than ever. Find out more about how easy it is for Guide users to create content, link articles to tickets, and flag content for improvement — for an overall improvement of the customer experience. Launch your free trial today to reap the rewards of Zendesk's knowledge base solutions.

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