Corporate knowledge base
Tap into your corporate knowledge base to improve customer satisfaction
Your business is teaming with a wealth of information. Your agent know, if used effectively, could save time, increase efficiency, and improve the overall customer experience. If only there was a way to harness all of that power. Oh, wait, there is. Zendesk Guide can help.
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- Provides relevant, up-to-date content - the popularity and effectiveness of content is measured and scored so that you can see what works and what needs to be optimized
- Enables self-service - automatically delivering relevant answers and information
- Uses artificial intelligence - the Guide Answer Bot automatically resolves high frequency tickets with relevant article suggestions
Users and management agree that as a corporate knowledge base Guide delivers on its promise to put knowledge to work. See how it can work for you. Launch your free trial today.L'expérience est primordiale.
Ce n’est pas tout ce que nous avons à dire à ce sujet. Regardez ci-dessous.
Creating a corporate knowledge base is just like building a help center for your company. Kill two birds with one stone and learn how to do both.