Corporate wiki software

Knowledge base software for the corporate world
Central to the customer experience is the relationship. Improving the relationship between the customer and the enterprise is as simple as improving its help desk software. Instruction manuals and white papers are great, but can't keep up with the extensive knowledge of your enterprise's customer service team. Zendesk Guide helps to set your company apart by tapping into that knowledge base.

The broad details

Using a smart knowledge base application, Zendesk Guide makes it easy to put institutional knowledge to work. Guide makes creating, adding to, or editing articles easy so that capturing and leveraging your enterprise's in-depth knowledge is a reality. Guide improves agent efficiency while delivering a better self-service experience for your customers, as it works natively with Zendesk Support.

Empower users with Guide, the knowledge base solution that:

  • Archives deleted documents for future views
  • Allows content to constantly evolve
  • Restricts content viewing to those who have registered, the public, or agents only
  • Uses a sophisticated tagging system that includes sections and categories to make sorting articles easy

While Guide isn't designed for wiki-style collaboration, those agents who have been granted permission can easily create great content.

Find out more about how simple Guide makes creating and accessing information within your enterprise. Start your free trial of Guide today.

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