Visual analytics tools
Bring life to your data visualizations
Explore uses visual analytics tools to help you bring together data from every step of that journey—and across every Zendesk product and other sources of customer data—so you can understand and improve their experience.
Prescriptive dashboards from Zendesk Explore showcase the analyses that matter most for team operations and customer experience. The easy-to-use interface and interactive drill-downs surface valuable insights that our own customers ask for most.
Zendesk Explore permet de créer des mesures, des rapports et des tableaux de bord personnalisés, et même de créer des jointures de données, sans SQL. Les données deviennent des analyses pertinentes avec fonctionnalités pointer-cliquer et styles de visualisation.
Capture customer capability
Blend Google Analytics data to optimize self-service and deflect repetitive tickets. Integrate Salesforce data to measure the support team’s impact on sales and revenue. Connect Redshift data to see what helps drive customer adoption of your product.
Analyze, visualize, mobilize
Improve your support team’s operations by spotting trends and resourcing optimally. Measure customer experience to ensure your team is keeping customers happy.
Dig deeper into your database
Enable anyone to create custom metrics, reports, and dashboards, and even perform data joins—without SQL. Data gets turned into meaningful analyses with point-and-click functions and visualization styles.