Let the players play
Zendesk. Our support game is strong.
THURSDAY, March 5
Play Along: Avoiding Soul-Crushing Game Support
Sam Boonin, VP Product Marketing, Zendesk Location: Room 3003, West Hall Date: Thursday, March 5
Too often, player support is an afterthought for game developers. With consumer expectations set high and the increasing demand for instant gratification, irritating problems - like network glitches, games crashing, bugs - can be magnified, and players' tempers can be short. Add the echo chamber of social media and one can get the impression that video game companies are uniquely bad when it comes to customer service. In this session, hear from Zendesk, a leading customer service platform with over 1,000 gaming customers like KIXEYE, King.com and GREE International, about how gaming companies are becoming more proactive about customer service and embedding customer support into the gaming experience.
Level up your customer support
Get to know your customers through communication, not transactions. Learn about players’ experiences and connect with them through Help Center, Communities, one-on-one tickets, social media, or chat.
Support is simple when you have one platform to rule them all. With Zendesk you can manage email, chats, tickets, and social media all from one place.
POWER UP YOUR GAME
With Zendesk Embeddables, you can bring support directly to your customers. Our Mobile SDK for iOS and Android lets you build native in-app support, and the embeddable web widget puts support directly into your site.
Unity SDK for Zendesk
At Zendesk, we believe in giving you the right tools for the job. That’s why we see the value in providing a powerful, flexible platform for you to build your own experiences on. Our REST API was a great start, but we knew we could make the process even easier for game developers. Now, with the Zendesk plugin for Unity, you’re just a few minutes away from bringing a best-in-class support experience to any game. Sign up to get information about when this will be available or learn about our Mobile SDK for iOS and Android below. Sign up for the Beta