Free form creator
When it comes to customized forms, several things should come to mind. You want your user to have options but not be overwhelmed. How many fields should be used in the contact form is another big hurdle. Customers may see a large form to fill out and decide it's not worth the effort. Do all inquiries require the same basic information? If so this can help build contact forms that give the same look and feel for your brand for consistency.
When you choose Zendesk to build content for your custom contact forms you can:
- Manage custom forms based on process or team
- Allow a custom form for requests you have not anticipated
- Test each form and determine if you are forcing a user to fill out information not needed simply to collect more information