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Real-Time Engagement Software

Real-time engagement software

Made especially for you

People remember how you make them feel. Your product has to be great—but so, too, does your customer engagement. And today, it has to be in real-time.

Real-time customer engagement software enables you to be proactive—Connecting with the customer before they even realize they need you. At the right time. In the right place. Zendesk Connect.

Un scoop exclusif

Zendesk Connect uses content from data in a simple way to understand your customer, so you can add that personal touch and build trust. Whether you have 10 customers or a million, customer engagement remains the same: Know where they’ve been on your site, when they needed help, and why.

Apprenez à connaître vos clients

Collect customer data from across the Zendesk family of products. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

A personal touch

Reach out to customers in ways that actually mean something to them. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.

Trust and loyalty

Forgez des relations fortes et durables. Un signalement proactif des problèmes ou un conseil opportun pour les nouveaux-venus permet d’offrir de l’aide à vos clients avant même qu’ils ne sachent qu’ils en ont besoin.

Étapes suivantes

Outbound is now a member of the Zendesk family. We're working together to make real-time engagement software better with proactive messaging.

Découvrez Outbound

Découvrez l’édition Zendesk qu’il vous faut.