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Customer Retention Software

Customer retention software

Marketing and retention software to make the right connection

Customer retention can be complex. On top of that, it's far from a perfect world. Combine these two facts and it's easy to see how customer retention can quickly become messy, tricky, and downright frustrating – leaving everyone involved feeling unhinged. Create more meaningful conversations by putting your customer in its place – front and center.

Conversations work best when you catch people at the right moment. With Zendesk Connect, you can design an in-product message campaign to fit the context, or an email campaign to re-engage customers.

Moving forward

Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list. Your customer retention software should be beautifully simple not another roadblock to improving existing customer loyalty.
  • Recueillez des données client de toute la famille de produits Zendesk. La chronologie des événements et des conversations vient compléter votre vue d’ensemble.
  • Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers
  • Forgez des relations fortes et durables. Un signalement proactif des problèmes ou un conseil opportun pour les nouveaux-venus permet d’offrir de l’aide à vos clients avant même qu’ils ne sachent qu’ils en ont besoin.
  • Define custom audiences based on behaviors, actions, and attributes to reach out to customers in ways that actually mean something to them.

Speedy results

Get straight to what matters most – improved customer service, more meaningful conversations, and increased customer retention.

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer retention software better with proactive messaging.

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