Customer intelligence software
You feelin' lucky?
If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.
Keep your relationships going strong
Une conversation est plus efficace si elle a lieu au bon moment. Avec Connect, vous pouvez créer une campagne de messages au sein du produit, parfaitement adaptée au contexte, ou une campagne par e-mail pour reprendre contact avec les clients. Initiez des campagnes en fonction de chaque segment, envoyez un message aux VIP ou envoyez ponctuellement une campagne à l’ensemble de votre liste.
What's really going on?
Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.
Data is your friend
Collecting customer data from across the Zendesk family of products enables you to:
- Complete your customer view with a timeline of events and conversations
- Create segments of customers based on behavior or profile
- Identify trends and trigger targeted campaigns to get the right message to the right customers
- Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it
Try Outbound by Zendesk Today
Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.
Ce n’est pas tout ce que nous avons à dire à ce sujet. Regardez ci-dessous.
There’s a lot more where this came from. Keep exploring the world of customer intelligence software.