Customer Intelligence Software

Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

Une conversation est plus efficace si elle a lieu au bon moment. Avec Connect, vous pouvez créer une campagne de messages au sein du produit, parfaitement adaptée au contexte, ou une campagne par e-mail pour reprendre contact avec les clients. Initiez des campagnes en fonction de chaque segment, envoyez un message aux VIP ou envoyez ponctuellement une campagne à l’ensemble de votre liste.

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:
  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.

Découvrez Outbound

Give your agents the tools they need to provide great support.