Support your shoppers with Magento live chat
What is Magento live chat?
Magento live chat allows online retailers using Magento ecommerce software the ability to provide live chat support to their customers. Users must integrate the Magento chat plugin or extension to take advantage of Magento live chat, so retailers can deliver real-time support, improve engagement and the customer experience. Our live chat solution provides online shoppers a seamless way to get support using a chat widget without having to interrupt their shopping experience.
See what’s new
One essential component to the experience is providing quick, personal service. While email and phone have traditionally served as channels for support, online shoppers are beginning to demand something better. Enter the Magento live chat plugin.
The more you know
The right fit for you
The Zendesk way
Our solution, Zendesk live chat widget provides your customers an instant way to connect with your business. So you can deliver a seamless support experience to your customer without interrupting their shopping experience.
Above all, our solution makes it easier for agents to do their job. Empower your agents to help more than one customer with multiple chats, increasing agent productivity and resolution times. Plus with Zendesk, all your contextual information is captured and stored in a single system, so agents have everything they need to provide personalized support. Create custom triggers so agents receive notifications when a customer is running into an issue that is preventing them from making a purchase. This way your agents can proactively reach out and offer assistance.
Explore our resources
Zendesk has plenty of resources to help you give your customers the best live chat support.