What’s New in your Zendesk: Scalable support

Published February 19, 2015
Last modified February 19, 2015

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In this 30-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk you through best practice configurations so that you can take these features for a spin right away.

This session also includes a special segment on how to refine your Zendesk account with scalable support best practices. We'll show you how to use business rules to quickly serve tickets to your agents, create macros for faster responses, and a few keyboard shortcuts that let you navigate Zendesk like a pro. We also share some best practices our customers have used to increase the efficiency of their support teams, and introduce a few apps that help with productivity.