What’s New in Your Zendesk: Pack in the Productivity

Published March 16, 2016
Last updated March 16, 2016

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In our Q1 2016 “What’s New In Your Zendesk” webinar, you'll learn all about the Zendesk features released over the quarter, as well as some best practices for putting them to use. New features include the ability to CC end users, to @mention people in tickets, the Pathfinder app, a new SLA metric called "Periodic Update," the Branded Ticket Forms beta, the addition of the App Tray in the UI, article lists in Help Center, and the new Satisfaction Prediction tool.

This 30-minute recorded webinar also includes demos of the Pathfinder app and Satisfaction Prediction. Discover how these features can save time for your agents, and help to provide ever-better support.