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Original air date: Wednesday, April 20, 2011
With the emergence of social media channels like Twitter, feedback travels fast is most often found online. With the new Zendesk plugin for Seesmic Desktop, your support team can act faster than ever before, turning those tweets into Zendesk tickets, or “twickets,” and make sure those types of comments never go unanswered.
Join us as we invite Liza Sperling, Director of Corporate Relationships, and Eric Shen, our Technical Account Manager, discuss the Zendesk integration with Seesmic Desktop.
In less than an hour, you will learn:
– How to turn tweets and comments into actionable items
– How to manage all of your customer support inquiries in one application
– How to use the Zendesk Plugin in Seesmic Desktop to leverage internal collaboration
Ideal for: Zendesk customers
Time: 1 hour