Views enable you to organize your tickets into lists using the ticket and user data in your Zendesk. But if you’ve ever built a complex view with lots of conditions or a view that returns lots of tickets, you may have been less than happy with the time it takes to load and display the view. Complexity and volume can result in sluggish performance.
The latest tip of the week provides some best practices that you can use to optimize your views in Zendesk. What follows is not a strict list of Do’s and Don’ts, but rather suggestions for creating views that are optimized for performance and avoiding unnecessary complexity.
Head to the forums to learn more