Robot shopkeepers…hologram fitting rooms…what does the future of retail customer service look like? We asked industry experts to predict. Here’s what consumers can look forward to in the coming years:
Omnichannel personalization
Adam Toporek predicts that consumers of the future will enjoy personalized support across a variety of channels.
Help from AI
Laura Pappas sees a future where networks of connected devices self-regulate customer experiences.
Advanced CX
Consumer decisions will increasingly be based on customer experience says Justin Robbins, not on price.
Self-sufficient customers
Shep Hyken and Dave Dyson predict innovations in trouble shooting software to meet the growing customer demand for self-service.
Robo service
Marsha Collier sees a world where shoppers are helped by robotic sales people on pop-up kiosks.
Brands that care
As the conscious consumer economy grows, Peter Shankman predicts that businesses will invest in being likeable.
“Help us, customer support agent, you’re our only hope”
Amy Higgins predicts that help will come in the form of holograms.
What do you see in your customer service crystal ball? Tell us at @zendesk.
