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From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…

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3 ways to use Zendesk as an ecommerce help desk Article

3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

Find out what’s new with Zendesk Article

Find out what’s new with Zendesk

Join our product marketing team for an in-depth walk-through of all product updates in the last…

Play nicely in the ticket queue using the Play button or Guided mode Article

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Streamline your Zendesk notifications for effective team communication Article

Streamline your Zendesk notifications for effective team communication

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app Article

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…

Get out your gardening tools—how to clean up your users, groups, and organizations Article

Get out your gardening tools—how to clean up your users, groups, and organizations

Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…

Tip of the Week: What to expect when rolling out Satisfaction Prediction Article

Tip of the Week: What to expect when rolling out Satisfaction Prediction

Satisfaction prediction has the potential to change the way your team processes customer support requests. See…

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer) Article

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…