Support
From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership
Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…
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Article 3 ways to use Zendesk as an ecommerce help desk
Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…
Article Find out what’s new with Zendesk
Join our product marketing team for an in-depth walk-through of all product updates in the last…
Article Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article Streamline your Zendesk notifications for effective team communication
We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…
Article Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app
Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…
Article Get out your gardening tools—how to clean up your users, groups, and organizations
Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…
Article Tip of the Week: What to expect when rolling out Satisfaction Prediction
Satisfaction prediction has the potential to change the way your team processes customer support requests. See…
Article Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…