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Your guide to omnichannel support Guide

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

The age of the customer: How companies transform their customer experience with Zendesk Article

The age of the customer: How companies transform their customer experience with Zendesk

  “The customer is always right” is a phrase that Zendesk takes very seriously. What a…

Team up on self-service with Team Publishing White Paper

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content. In order…

How to get started with Omnichannel Customer Engagement Article

How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…

Schedules in Zendesk Support Video

Schedules in Zendesk Support

With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…

Customer engagement with agile customer care Infographic

Customer engagement with agile customer care

Every interaction with a customer provides companies with an opportunity to not only provide a great…

Increase revenue with agile customer care Infographic

Increase revenue with agile customer care

Some companies look at customer service as a drain on resources. As a result, customer service…

Top 3 Tips to Becoming a Profit Center Article

Top 3 Tips to Becoming a Profit Center

Revenue generating or not, most contact centers could be contributing a higher level of value to…

Zendesk Deep Dive: Increase Productivity with Macros Article

Zendesk Deep Dive: Increase Productivity with Macros

Small gains often add up. And when it comes to gains in time, every minute helps.…

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Zombies and Zendesk

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Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

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Killing phone support can kill your business

No one relishes the thought of having to phone up a support agent to have their…

What Airbnb customer service learned while rapidly scaling their support Article

What Airbnb customer service learned while rapidly scaling their support

With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…