Ticketing system

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Tip of the week: How to fix the UTF-8 error when bulk uploading users Article

Tip of the week: How to fix the UTF-8 error when bulk uploading users

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…

Zen U Tip of the Week: How to customize auto-response triggers Article

Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

Complex business hours? That’s easy! Introducing Multiple Schedules Article

Complex business hours? That’s easy! Introducing Multiple Schedules

Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…

Tip of the week: Hide ticket forms based on the user’s organization Article

Tip of the week: Hide ticket forms based on the user’s organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

4 questions to ask when choosing help desk software Article

4 questions to ask when choosing help desk software

Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…

Tip of the week: Restricting agents to specific brands Article

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

The keys to successful customer service data migration Article

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

Tip of the week: make your email look more like email Article

Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…

Tip of the week: agent collision detection Article

Tip of the week: agent collision detection

Agent collision detection is a feature that alerts your agents when another agent is viewing and…

Zendesk Security: Announcing SOC 2 Type 1, and more Article

Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

What language barrier? 3 tips for providing multilingual customer support Article

What language barrier? 3 tips for providing multilingual customer support

Excellent customer support is at the core of any successful operation. In our fast-paced, online world,…

4 steps to uncovering the right metrics for customer service Article

4 steps to uncovering the right metrics for customer service

Businesses are often surrounded by more data than they can handle. The trick is figuring out…

7 signs you need expert implementation help Article

7 signs you need expert implementation help

Many growing companies get to a point where they realise they need a better help desk…

Tip of the week: streamline support using problem and incident tickets Article

Tip of the week: streamline support using problem and incident tickets

For support agents it might be routine to answer an incoming question, solve a ticket, and…

Denver Broncos’ Big Offseason Changes Article

Denver Broncos’ Big Offseason Changes

It’s been a heck of an offseason for the Denver Broncos. On the heels of last…

February integrations: email and IT management Article

February integrations: email and IT management

This month at Zendesk, we’ve been hard at work on a variety of integrations to help…

Tip of the week: Escalating tickets Article

Tip of the week: Escalating tickets

One common step in ticket workflows is escalation of issues from agent to agent, or team…

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Infographic: Grade Your Customer Support With This Report Card

Tip of the Week: Turn Tickets into Prewritten Responses with Macros Article

Tip of the Week: Turn Tickets into Prewritten Responses with Macros

This blog post is a little old. For the most up to date info, read our…

Sandbox: A safe environment for testing out new configurations and features Article

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…