Ticketing system

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How PlanGrid empowers the construction industry with Zendesk Support Article

How PlanGrid empowers the construction industry with Zendesk Support

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with…

Let customers choose your business hours Article

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

Article

Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

Everything you need to know about the SLA (+ 3 free templates) Article

Everything you need to know about the SLA (+ 3 free templates)

Learn what goes into an SLA, why they're important, and how to write one.

When the benefits of switching software outweigh the costs Article

When the benefits of switching software outweigh the costs

Switching to a new software solution can be a great idea, but the long-term costs of…

The art of the ticket escalation process Article

The art of the ticket escalation process

Most customer issues are resolved on the front lines: with the service agents tasked with walking…

5 Things to do before you switch solutions Article

5 Things to do before you switch solutions

Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…

How to get new software approved Article

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

The more the merrier: Add teams to Zendesk Support Article

The more the merrier: Add teams to Zendesk Support

Your customer service team answers many of the day-to-day questions that arise (and they’re great at…

How JustCo provides full service support for its co-working community Article

How JustCo provides full service support for its co-working community

Zendesk plays an important role in the JustCo community, as it’s used by both internal staff…

Proactive support with in-product messaging Article

Proactive support with in-product messaging

Would it be helpful if you had a way to reach out to your customers before…

How to build ideal workflows in Zendesk Support Article

How to build ideal workflows in Zendesk Support

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…

How to add value to your customer data Article

How to add value to your customer data

Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…

Why the pipeline isn’t running dry anytime soon for Pipedrive Article

Why the pipeline isn’t running dry anytime soon for Pipedrive

Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk Article

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…

eToro’s human approach to social trading includes personal, localized support Article

eToro’s human approach to social trading includes personal, localized support

eToro’s mission is to revolutionize the way people access the financial markets and make their trading…

Building your Zendesk workflow brick-by-brick Article

Building your Zendesk workflow brick-by-brick

Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…

Ask the analysts: Gartner’s take on the customer service technology landscape Article

Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

See the customer journey more clearly: Introducing the Pathfinder app Article

See the customer journey more clearly: Introducing the Pathfinder app

The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…