Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 8

How to navigate the lasting impacts of COVID-19 on customer support Article

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

Gartner: Improve employee experience to drive improvements in customer experience White Paper

Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par

6 essential skills for successful change management Article

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

Why a good employee experience is the backbone of good customer experience Guide

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

Organizational change management: 8 proven models to help navigate change Article

Organizational change management: 8 proven models to help navigate change

8 top change management models and change management definitions

10 basic strategies for creating & designing a knowledge base Article

10 basic strategies for creating & designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

Ask Me Anything: Adapting for COVID-19 Article

Ask Me Anything: Adapting for COVID-19

Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home

Zendesk update: staying safe and working for you Article

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

Zendesk’s Tech for Good partners create crucial COVID-19 resources Article

Zendesk’s Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

6 examples of customer retention strategies that work Article

6 examples of customer retention strategies that work

Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty

How to build your call center resume skills (+5 free resume templates) Article

How to build your call center resume skills (+5 free resume templates)

With these resources, you'll have new call center resume skills to create a polished, well-formatted resume that stands out from the competition

Inbound vs. outbound call centers: What’s the difference? Article

Inbound vs. outbound call centers: What’s the difference?

Learn what makes an inbound call center and outbound call center different, and how they can benefit your business

Communicating change: 6 steps to success Article

Communicating change: 6 steps to success

Learn how to communicate effectively and empathetically during times of organizational change

5 customer loyalty program examples and how they work Article

5 customer loyalty program examples and how they work

Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty

Call center etiquette for support agents Article

Call center etiquette for support agents

Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.

All aboard the integration train Article

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in

Refitting retail service and support White Paper

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl Article

Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl

Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis

5 steps to reducing friction in customer support Article

5 steps to reducing friction in customer support

The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.

3 principles of change management for successful organizational change Article

3 principles of change management for successful organizational change

Learn a few guiding principles of change management, so you can implement change faster and with less disruption