Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article What’s a BPO call center and what does it do?
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
Guide 1-Stop Connections keeps ports functioning by embracing the customer experience
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
Article How to calculate and improve customer retention rate (+ formula)
While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.
Article 6 call center training tips for building an exceptional team of agents
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Guide Olala Homes scales its rental property business with Zendesk Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
Guide Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means it’s…
Guide How Sendcloud scaled smartly as it faced exponential growth
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
Article 10 help desk best practices for better internal support
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Guide Feed. provides proactive, customer-pleasing support with Zendesk
Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction
Article How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
White Paper Gartner: Improve employee experience to drive improvements in customer experience
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Article 6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
Guide Why a good employee experience is the backbone of good customer experience
Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.
Article Top 8 change management models: A comparison guide
8 top change management models and change management definitions
Article A guide to building a knowledge base (+3 best practices)
Deliver exceptional service and form deeper connections with your customers by building a knowledge base.
Article Ask Me Anything: Adapting for COVID-19
Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home
Article Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
Article Zendesk’s Tech for Good partners create crucial COVID-19 resources
These organizations are using Zendesk tools to connect people with the information, care, and services they need
Article 12 customer retention strategies you can copy
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
Article Call center resume samples (+Writing guide)
Here’s how to create a winning call center resume that sets you apart from other candidates.