Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article Content management vs knowledge management
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
Article 5 ways to create mobile customer engagement
With more consumers using mobile than ever before, it’s essential for companies to prioritize mobile customer engagement.
What is mobile experience?
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
White Paper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Article Sending surveys in the time of coronavirus
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
Article Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Article What is a customer engagement platform? Top platform features 2021
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Article We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
Article Answer Bot® is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Article What is a mobile help desk?
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
Article Guide to knowledge management: Definition, types, and benefits
Knowledge management is a secret weapon for customer service teams. Here’s how to harness its power and make the most of it at your company.
Article 6 tips for creating mobile-friendly emails
Mobile optimization is an important part of any business success strategy
Article SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
Guide How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Article The best knowledge management system examples, types, and tools
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
Guide The Groomsman Suit offers suits customers love–at scale
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
Article Zendesk is FedRAMP authorized
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Article How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Article Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…