Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 15

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

The best commercial forum software White Paper

The best commercial forum software

Choosing the right forum software for your business is straightforward when you have the right resources.…

How Birchbox provides personalized customer support Article

How Birchbox provides personalized customer support

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience

Collaboration, inspiration, support: Inside the InVision community Article

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

Put the customer experience first with inside tips from Zendesk Article

Put the customer experience first with inside tips from Zendesk

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

From notifications to conversations Article

From notifications to conversations

How India’s largest crowdfunding platform doubled donations with WhatsApp

The latest integrations have arrived Article

The latest integrations have arrived

We're wrapping up summer and preparing for fall with some brand new integrations

How 8 companies deliver exceptional customer experience at scale Guide

How 8 companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

3 ways customer feedback software can improve the customer experience Article

3 ways customer feedback software can improve the customer experience

What is customer feedback software? Imagine a magical place where you can see and have insight…

Optimize your support solution: a checklist Article

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

The 3-step process for better agent training Article

The 3-step process for better agent training

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

Why enterprise companies’ employees need help desk software White Paper

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

4 steps to optimize your customer service technology Infographic

4 steps to optimize your customer service technology

Implementing your technology solution is a major milestone—and just the first step in a journey. As…

How to improve agent productivity for a better CX Article

How to improve agent productivity for a better CX

As your business grows, the complexity of providing customer service grows as well. You have more…

Why inbound call centers are more relevant than ever White Paper

Why inbound call centers are more relevant than ever

A customer in a deli pops their debit card into the machine for the fifth time.…

What is an issue tracker? White Paper

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

Meet your customers anywhere. Go omnichannel. Infographic

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

The paradox of channel choice Article

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere

Types of customers Guide

Types of customers

As a customer support agent you will interact with a variety of people, each with their…

The cure for support stagnation? A new integration Article

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations