Webinars

Latest stories Page 2

Zendesk Deep Dive: Dynamic Content and Localization Article

Zendesk Deep Dive: Dynamic Content and Localization

When it comes to scaling support in global organizations, having localized content should be at the…

Zendesk Deep Dive: Customizing Insights Reports and Dashboards Article

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

We all know that data is invaluable, but to get the most bang for your buck,…

Top 3 Tips to Becoming a Profit Center Article

Top 3 Tips to Becoming a Profit Center

Revenue generating or not, most contact centers could be contributing a higher level of value to…

Getting Schooled with Zendesk: EDU Customer Stories Article

Getting Schooled with Zendesk: EDU Customer Stories

Zendesk has more than 1,000 customers in the education space and just recently created a new…

Zendesk Multibrand Article

Zendesk Multibrand

Your customers expect their service experience to reflect the brand they love, and to account for…

Zendesk Embeddables: Bringing customer support directly to your customers Guide

Zendesk Embeddables: Bringing customer support directly to your customers

Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…

Zendesk Deep Dive: Managing Views Guide

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

7 Steps to Customer Experience Heaven Article

7 Steps to Customer Experience Heaven

We all know that delivering an incredible customer experience is key in keeping your customers not…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture Article

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

Most companies believe that what’s most important is training employees to provide great service. But what’s…

Creating moments of magic for your customers—today and every day Article

Creating moments of magic for your customers—today and every day

Customer service is more than just a department or a job description – it’s a philosophy…

Article

3 Ways Customer Service Increases Your Sales

Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your…

Article

How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

Article

Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…

Article

Empowering Your Customers with Self-Service

As your customer base and your business grow, you’ll be faced with the challenge of scaling…

Using Zendesk to Communicate Effectively with Your Customers Article

Using Zendesk to Communicate Effectively with Your Customers

A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…

Article

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

Article

How Zendesk Does Customer Service

Article

Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…