Internal support

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Bright Ideas: HR Customer Stories Article

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

Improve employee satisfaction in just a few clicks Article

Improve employee satisfaction in just a few clicks

It’s an unspoken goal of all companies: attract the best workers you can and then keep…

Forrester’s Vendor Landscape: ITSM SaaS Solutions Article

Forrester’s Vendor Landscape: ITSM SaaS Solutions

Many organizations in the infrastructure and operations (I&O) space rely on IT service management (ITSM) tools…

Forrester Research: Use Digital Technologies to Improve Employee Engagement Article

Forrester Research: Use Digital Technologies to Improve Employee Engagement

Increasing and measuring employee engagement is a priority for most companies, and yet how to achieve…

Customer service management: What it is, why it’s important, and how to supercharge your team Article

Customer service management: What it is, why it’s important, and how to supercharge your team

Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.

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BYOD Support

Today, virtually everything that used to tie us to our desks at work now happens on…

Protect Your IT Assets White Paper

Protect Your IT Assets

The consequences of overlooking even a single security vulnerability can be severe. If a computer on…

Simplified IT Service Management White Paper

Simplified IT Service Management

An internal IT department is an interesting place to work. You feel buffered from the front-lines…

Five trends impacting the enterprise IT help desk White Paper

Five trends impacting the enterprise IT help desk

Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…

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Where are the happiest employees?

Our latest infographic takes a look at which countries have the happiest employees, and which ones…