Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.

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Article

Stop Snubbing Your Internal Customers

Who is an internal customer? A simple definition of an internal customer is anyone within an…

Article

8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

Create private internal knowledge bases Article

Create private internal knowledge bases

Update: A lot’s changed since we first wrote this blog post! Building an internal knowledge base…

The help desk, ITIL, and getting things done Article

The help desk, ITIL, and getting things done

A help desk is only as good as the processes you define for it. When setting…