Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.

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Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant Article

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

I recently attended a Gartner event in Las Vegas. It was designed to support the business…

Community Tip: How to improve feedback loops with automated peer reviews Article

Community Tip: How to improve feedback loops with automated peer reviews

Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…

Scaling HR operations with a help desk Article

Scaling HR operations with a help desk

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…

How employee engagement boosts customer service Article

How employee engagement boosts customer service

High employee engagement is key to better customer service—here’s why.

How to “Bee Better”, one pair of socks at a time Article

How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

How retail employee satisfaction affects the bottom line Article

How retail employee satisfaction affects the bottom line

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…

How to provide feedback to mentees that doesn’t sound like criticism Article

How to provide feedback to mentees that doesn’t sound like criticism

Meet Benjamin, a veteran Tier 1 advocate working from Zendesk’s Madison, Wisconsin office. When he joined…

TLDR: Zendesk adopting generous & equal parental leave benefits Article

TLDR: Zendesk adopting generous & equal parental leave benefits

As noted elsewhere, the state of parental leave in the U.S. supremely sucks. We’re still one…

Improve employee productivity with flextime Article

Improve employee productivity with flextime

Flextime was originally developed to deal with problems caused by transit times during peak hour and…

Helping HR create strong relationships Article

Helping HR create strong relationships

Good customer service applies to any department, and it encourages the kind of interactions that help…

Customer service management: Key benefits and strategies Article

Customer service management: Key benefits and strategies

Get customer service management right to improve employee retention and customer loyalty.

Simplified IT service management, part 4 Article

Simplified IT service management, part 4

I went through my years in IT support never knowing the difference between incidents and problems.…

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Stop Snubbing Your Internal Customers

Who is an internal customer? A simple definition of an internal customer is anyone within an…

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8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

The help desk, ITIL, and getting things done Article

The help desk, ITIL, and getting things done

A help desk is only as good as the processes you define for it. When setting…