Employee experience
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories Page 3
Article Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article Scaling HR operations with a help desk
Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…
Article How employee engagement boosts customer service
High employee engagement is key to better customer service—here’s why.
Article How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
Article How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
Article How to provide feedback to mentees that doesn’t sound like criticism
Meet Benjamin, a veteran Tier 1 advocate working from Zendesk’s Madison, Wisconsin office. When he joined…
Article TLDR: Zendesk adopting generous & equal parental leave benefits
As noted elsewhere, the state of parental leave in the U.S. supremely sucks. We’re still one…
Article Improve employee productivity with flextime
Flextime was originally developed to deal with problems caused by transit times during peak hour and…
Article Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
Article Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
Stop Snubbing Your Internal Customers
Who is an internal customer? A simple definition of an internal customer is anyone within an…
8 Ways to Ramp Up Help Desk Response Times
These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…
Article The help desk, ITIL, and getting things done
A help desk is only as good as the processes you define for it. When setting…