Employee experience
Latest stories Page 2
Article Slack kills at onboarding customers: Here’s how
How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.
Article Conduct an agent satisfaction survey
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
Article Improve the agent experience for happier customers
In contrast to the big picture challenges of hiring and training agents, agent experience includes everything…
Article Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article HR Tech week recap: Why we need to shift the HR mindset
The focus at HR Technology’s annual conference and expo, held last week in Chicago, focused on…
Article Scaling HR operations with a help desk
Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…
Article When employees are happy, business booms
Human Resources (HR) professionals may have a reputation as mediators of disputes and personnel complaints, but…
Article How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
Article How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
Article How to provide feedback to mentees that doesn’t sound like criticism
Meet Benjamin, a veteran Tier 1 advocate working from Zendesk’s Madison, Wisconsin office. When he joined…
Article TLDR: Zendesk adopting generous & equal parental leave benefits
As noted elsewhere, the state of parental leave in the U.S. supremely sucks. We’re still one…
Article Why employee retention matters
Want to develop lasting relationships with your customers? Think about how to develop lasting relationships with…
Article Improve employee productivity with flextime
Flextime was originally developed to deal with problems caused by transit times during peak hour and…
Article Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
![Don’t let the robots win: hire people who act like people [infographic]](https://d26a57ydsghvgx.cloudfront.net/content/blog/new-face-infographic-blog.jpg)
Article Don’t let the robots win: hire people who act like people [infographic]
When someone contacts your company with a question or issue, they don’t care if your business…
Article Better customer engagement with Survey Monkey, MailChimp, and Zendesk
Zendesk is traditionally used as a tool to collect and manage customer conversations, for communicating with…
Article Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…