Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 4
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
Customers may not be interested in your customer experience software – but your company absolutely should be
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
We’re putting a spotlight on our brand new cast of app integrations
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
We're wrapping up summer and preparing for fall with some brand new integrations
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
We’re closing out July with some great new integrations
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…