Customer service success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Latest stories Page 4

Taking the heavy lifting out of moving—and support Article

Taking the heavy lifting out of moving—and support

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…

Engaging with Students in the Modern World Article

Engaging with Students in the Modern World

In today’s digital world, prospective students and learners prefer an instant answer over having to wait…

How to “Bee Better”, one pair of socks at a time Article

How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

Finding what matters: How Tile zeroes in on the customer voice Article

Finding what matters: How Tile zeroes in on the customer voice

Wouldn’t it be great if we never left our keys in the back of an Uber…

Getting up close and personal with customers on Facebook Messenger Article

Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

Sole Society’s chat team answers your SOS Article

Sole Society’s chat team answers your SOS

From the top of your head to the soles of your feet, Sole Society makes it…

Getting Schooled with Zendesk: EDU Customer Stories Article

Getting Schooled with Zendesk: EDU Customer Stories

Zendesk has more than 1,000 customers in the education space and just recently created a new…

Getaround: Driving toward fast & furious growth Article

Getaround: Driving toward fast & furious growth

Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since…

Q&A with Mike Cartwright of Expedia Affiliate Network Article

Q&A with Mike Cartwright of Expedia Affiliate Network

Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia…

Ripped from the headlines: 4 lessons from the year’s top customer service stories Article

Ripped from the headlines: 4 lessons from the year’s top customer service stories

It seemed like every other month there was a new headline about exceptional customer service—either exceptionally…

From Apple to Zappos: elevating the customer experience from A to Z Article

From Apple to Zappos: elevating the customer experience from A to Z

Would you like to know how companies like Apple and Zappos have created some of the…

Customer service on the rise in 2013 Article

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

Forging an unforgettable connection: The Starbucks experience Article

Forging an unforgettable connection: The Starbucks experience

What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…

Denver Broncos’ Big Offseason Changes Article

Denver Broncos’ Big Offseason Changes

It’s been a heck of an offseason for the Denver Broncos. On the heels of last…

How fruit got on the loom Article

How fruit got on the loom

They say Corporate America has no sense of humor. Are “they” right? Find out by following…

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Groupon: Defenders of the Customer Experience

“Zendesk’s macros are incredibly easy to use and customize. We know how we’ll they’re working whenever…

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Customers pay $50,000 to save local coffee house

Smooch coffee house had received the kiss of death. Investors had just informed its owner Basquali…

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How Effective is the Money-Back Guarantee?

We’ve all heard it before: “Try it risk-free — or your money back.” By now, the…

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Rezora Opening Doors For Real Estate Agents

Real estate agents are always on the go. That’s why a growing number of them rely…

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Savings.com has two-way relationship with customers

Sara Dunham had a problem: Her email-based support system was fast becoming unmanageable. And that was…