Customer service success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Latest stories Page 3

Zola marries passion for support with modern tools Article

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

Be the type of tech support team you want to interact with Article

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

How Freshly provides seamless, time-sensitive support Article

How Freshly provides seamless, time-sensitive support

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

How Strava cracked mobile support and engagement Article

How Strava cracked mobile support and engagement

Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.

Three companies, three omnichannel examples Article

Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

Slack kills at onboarding customers: Here’s how Article

Slack kills at onboarding customers: Here’s how

How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Building real relationships through technology Article

Building real relationships through technology

Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back

Ibotta scales training hurdles with Zendesk and Lessonly Article

Ibotta scales training hurdles with Zendesk and Lessonly

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and…

Shaving down ticket volume with Answer Bot Article

Shaving down ticket volume with Answer Bot

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

How Allbirds’ customer service is taking flight Article

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

How PlanGrid empowers the construction industry with Zendesk Support Article

How PlanGrid empowers the construction industry with Zendesk Support

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with…

For FabFitFun, subscriber growth means scaling up customer service Article

For FabFitFun, subscriber growth means scaling up customer service

With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and…

How JustCo provides full service support for its co-working community Article

How JustCo provides full service support for its co-working community

Zendesk plays an important role in the JustCo community, as it’s used by both internal staff…

Channel changes score high with Ditzo’s online insurance customers Article

Channel changes score high with Ditzo’s online insurance customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season Article

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences Article

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

Harry’s brings the same focus on quality to their customer service as they do to their…

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk Article

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…

eToro’s human approach to social trading includes personal, localized support Article

eToro’s human approach to social trading includes personal, localized support

eToro’s mission is to revolutionize the way people access the financial markets and make their trading…

How gaming company Miniclip is getting to know their players Article

How gaming company Miniclip is getting to know their players

Every gaming company wants to build a better game and provide the best experience possible for…