Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 6

Spring brings new integrations Article

Spring brings new integrations

Spring is here, and with it, tons of new Zendesk integrations

How to create a great customer experience with chat support Article

How to create a great customer experience with chat support

Customer service chat software can help you deliver a better customer experience

Next stop: the integration station Article

Next stop: the integration station

All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.

Tip of the Week: Auto-assigning Tickets Article

Tip of the Week: Auto-assigning Tickets

Today’s tip of the week describes how to automatically route tickets to a particular agent, or…

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful

4 industry leaders on how they use the Knowledge Capture app Article

4 industry leaders on how they use the Knowledge Capture app

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app

Introducing Answer Bot Article

Introducing Answer Bot

A a new way for customers to find the answers they seek even faster - introducing…

Scaling real-time communication Article

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Make self-service easy with the Web Widget Article

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

Let’s look at some of the most efficient ways to increase live chat engagement on your site

Knowledge is power—the many knowledge management system benefits Article

Knowledge is power—the many knowledge management system benefits

Learn about the many knowledge management system benefits

Building trust with automatic answers Article

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

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Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

6 Reasons why every call center should use an integrated ticketing system Article

6 Reasons why every call center should use an integrated ticketing system

Despite major improvements in other realms of customer service, many companies are using outdated technology and…

The low-down on the best new integrations Article

The low-down on the best new integrations

We have a bevy of new ways to integrate with Zendesk. Among other things, these tools…

When the benefits of switching software outweigh the costs Article

When the benefits of switching software outweigh the costs

Switching to a new software solution can be a great idea, but the long-term costs of…

5 Things to do before you switch solutions Article

5 Things to do before you switch solutions

Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…

How to get new software approved Article

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

The more the merrier: Add teams to Zendesk Support Article

The more the merrier: Add teams to Zendesk Support

Your customer service team answers many of the day-to-day questions that arise (and they’re great at…

Proactive support with in-product messaging Article

Proactive support with in-product messaging

Would it be helpful if you had a way to reach out to your customers before…