Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 4
Article 7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Article 3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
Article How to save time with customer service email templates
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
Article Your guide to customer service email management software
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software
Article 7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
Article Internal collaboration: why and how to prioritize teamwork first
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
Article The 4 most important ways software impacts your customer experience
Customers may not be interested in your customer experience software – but your company absolutely should be
Article 6 productivity tips for customer support agents
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
Article Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
Article Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
Article The latest integrations have arrived
We're wrapping up summer and preparing for fall with some brand new integrations
Article Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Article The cure for support stagnation? A new integration
We’re closing out July with some great new integrations
Article Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
Article Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Article Kicking off summertime with new apps
Learn about some great new apps to help improve and extend your Zendesk experience
Article Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
Article Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why