Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 10

How to get the right info from your customers and solve tickets faster Article

How to get the right info from your customers and solve tickets faster

There are so many ways to effectively manage your company’s influx of tickets. You may be…

Step-by-Step Guide to Zendesk and Salesforce Integration Article

Step-by-Step Guide to Zendesk and Salesforce Integration

With united sales and support teams, a seamless customer experience is possible.

7 signs you need expert implementation help Article

7 signs you need expert implementation help

Many growing companies get to a point where they realise they need a better help desk…

Knowledge bases and forums: what’s the difference and does it matter? Article

Knowledge bases and forums: what’s the difference and does it matter?

Customers today expect to be able to come to your website and discover the information they’re…

Tip of the Week: Queue Management in Zendesk Article

Tip of the Week: Queue Management in Zendesk

Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…

Customer service rewards and recognition: Happy employees, happy customers Article

Customer service rewards and recognition: Happy employees, happy customers

Here's my philosophy: you get happy customers through happy employees

We’re connected: four new integrations Article

We’re connected: four new integrations

We recently announced our new integration with Shopify. Here are four more great new integrations to…

Simplified IT service management, part 4 Article

Simplified IT service management, part 4

I went through my years in IT support never knowing the difference between incidents and problems.…

New Integrations for January Article

New Integrations for January

A new year is here, and with it, six great new integrations to help improve your…

Tip of the week: streamline support using problem and incident tickets Article

Tip of the week: streamline support using problem and incident tickets

For support agents it might be routine to answer an incoming question, solve a ticket, and…

To whom am I speaking? Article

To whom am I speaking?

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

Four new integrations for August Article

Four new integrations for August

Happy August everyone! We’ve got four great new integrations this month that will help you better…

February integrations: email and IT management Article

February integrations: email and IT management

This month at Zendesk, we’ve been hard at work on a variety of integrations to help…

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Infographic: Grade Your Customer Support With This Report Card

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Webinar: What’s New for Zendesk in March 2011

Original air date: March 30, 2011 We have some exciting new functionality in Zendesk that we’d…

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8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

Create private internal knowledge bases Article

Create private internal knowledge bases

Update: A lot’s changed since we first wrote this blog post! Building an internal knowledge base…

Setup auto-responses to common questions with triggers Article

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

Sandbox: A safe environment for testing out new configurations and features Article

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

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Atlassian releases JIRA 4, Zendesk plugin adds new features

Congratulations to Atlassian – the Aussie company specializing in collaboration and development tools for developers –…