Customer satisfaction
Latest stories Page 4
Guide Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Guide Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Article What are customer service objectives? 4 industry experts weigh in
We asked customer experience experts to provide examples of important customer service objectives.
Video Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
Article What is customer success? (+ why every business needs it)
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
White Paper Uncover the true value of your customer support organization
Uncover the true value of your customer support organization with the technology trends that matter most…
Article Union+Webster: The value of conscious consumers
The common good is something we can (hopefully) all get behind. In an ideal world, everything…
Article What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
Article Improve employee satisfaction in just a few clicks
It’s an unspoken goal of all companies: attract the best workers you can and then keep…
Article Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article Writing Great Emails to Customers: How Social Media Has Changed the Rules
While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…
Article 7 Steps to Customer Experience Heaven
We all know that delivering an incredible customer experience is key in keeping your customers not…
Article Creating moments of magic for your customers—today and every day
Customer service is more than just a department or a job description – it’s a philosophy…
White Paper How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Where are the happiest employees?
Our latest infographic takes a look at which countries have the happiest employees, and which ones…