Customer satisfaction

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Important customer service objectives according to customer service experts Article

Important customer service objectives according to customer service experts

We asked customer experience experts to provide examples of important customer service objectives.

Customer satisfaction surveys in Zendesk Support Video

Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Uncover the true value of your customer support organization White Paper

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

Union+Webster: The value of conscious consumers Article

Union+Webster: The value of conscious consumers

The common good is something we can (hopefully) all get behind. In an ideal world, everything…

Improve employee satisfaction in just a few clicks Article

Improve employee satisfaction in just a few clicks

It’s an unspoken goal of all companies: attract the best workers you can and then keep…

Bright Ideas: Customer Stories Article

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Predicting customer satisfaction helps prioritize interactions and prevent churn Article

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

7 Steps to Customer Experience Heaven Article

7 Steps to Customer Experience Heaven

We all know that delivering an incredible customer experience is key in keeping your customers not…

Creating moments of magic for your customers—today and every day Article

Creating moments of magic for your customers—today and every day

Customer service is more than just a department or a job description – it’s a philosophy…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Infographic

Where are the happiest employees?

Our latest infographic takes a look at which countries have the happiest employees, and which ones…