Customer satisfaction
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White Paper Why (and how) small businesses should prioritize customer service
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
White Paper Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper Meeting the advanced challenges of modern CX
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Infographic Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
Article A guide to customer service training (+ a free template)
Serve your customers better and prepare your team for success with these customer service training ideas.
Article How to become customer-centric: Strategies, tips, and examples
Customer-centricity can change your business for the better. Learn what it means to be customer-centric and how it helps you keep loyal customers.
Article 10 ways to handle customer complaints (types + importance)
Customer complaints can help make your business better. Here are some steps for handling them in an impactful way.
Article What is service recovery? Steps, examples & importance
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Article What is customer empathy? Tips and importance
Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.
Article What is relationship marketing? A guide for 2021
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Article 5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article 8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
White Paper The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Article Customer experience management 101: A beginner’s guide
Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.
Article The types of customer service you should know
With so many different ways to offer customer service, whether it be via email, social media,…
Infographic How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Article How to create customer surveys: 8 tips and examples
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
White Paper Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article Customer Effort Score, explained (+5 ways to improve it)
Learn the best ways to make life easier for your customers by tracking your Customer Effort Score.