Customer feedback

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Product launches and the virtue of being vague Article

Product launches and the virtue of being vague

It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?

Agent feedback: putting the pieces together Article

Agent feedback: putting the pieces together

When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance

Reduce customer effort with great service Article

Reduce customer effort with great service

Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it

Making the most of an NPS survey Article

Making the most of an NPS survey

What can an NPS survey tells you about your customer experience?

Save the day with a churn survey Article

Save the day with a churn survey

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Customize your CSAT survey Article

Customize your CSAT survey

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The voice of the customer is key to your success Article

The voice of the customer is key to your success

The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?

Sharing customer feedback Article

Sharing customer feedback

Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.

How to get customer feedback: 3 methods Article

How to get customer feedback: 3 methods

The first step towards understanding how to get customer feedback is to know the 3 different types

3 ways to improve CSAT Article

3 ways to improve CSAT

Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…

Conduct an honesty audit: Learn from customer feedback Article

Conduct an honesty audit: Learn from customer feedback

Customer feedback is important, but what you do with that feedback is even more important. Here’s…

Managing customer satisfaction surveys and ratings Article

Managing customer satisfaction surveys and ratings

Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…

How to create a customer feedback form [+ free template] Article

How to create a customer feedback form [+ free template]

Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms.

Use customer surveys to innovate your customer experience Article

Use customer surveys to innovate your customer experience

There are lots of ways to collect customer feedback—even from afar. One of the most common…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Measure customer loyalty right from Zendesk with Net Promoter Score® surveys Article

Measure customer loyalty right from Zendesk with Net Promoter Score® surveys

Companies looking to gather customer insights often invest huge amounts of financial and human resources in…

Community tip: The fab five for customer satisfaction Article

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

Want to maximize survey response rates? Try this strategy Article

Want to maximize survey response rates? Try this strategy

You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…

How to create a customer survey people will actually complete Article

How to create a customer survey people will actually complete

Customers the world over are suffering from survey fatigue. But while customers may complain about too…

Article

Don’t Just Listen, Do Something with Customer Feedback

Bruce Temkin offers up some thoughts and resources about “customer connectedness”: Customer Connectedness: Is customer feedback…