Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories Page 8

Responding to fan outrage: the best way to say “I’m sorry” Article

Responding to fan outrage: the best way to say “I’m sorry”

The video game industry has seen a seismic business shift over a relatively short period of…

Manners around the world Infographic

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

How to Provide Great Twitter Customer Service Guide

How to Provide Great Twitter Customer Service

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Article

Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…

Article

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…

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Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Customer conflict: how to turn “he said, she said” into perfect harmony Article

Customer conflict: how to turn “he said, she said” into perfect harmony

An unhappy customer can quickly pull multiple people from your company into a vortex of anger…

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Morning Mobile Phone Usage

To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…

Article

Turning Rants into Raves: How to Capture the Customer’s Heart

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Article

The Cult of the Customer – Turning Customers into Evangelists

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How to recover from a customer service fiasco

The real-time web has given customers amazing power to vent their issues in a very public…

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Your Customers Want Support Via Smartphone

Why are customers turning to social media? Infographic

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…

Best in practice: what works in customer service Infographic

Best in practice: what works in customer service

Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…

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Where are the happiest employees?

Our latest infographic takes a look at which countries have the happiest employees, and which ones…

The Zappos Experience: Creating a Customer Service Culture Article

The Zappos Experience: Creating a Customer Service Culture

With Joseph A. Michelli, Ph. D. Zappos customer service is the envy of any company looking…

The Apple Experience: Secrets to Insanely Great Customer Loyalty Article

The Apple Experience: Secrets to Insanely Great Customer Loyalty

5 Ways to Prevent Customer Fallout Article

5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…