Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

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Being human at work: the benefits of showing up whole Article

Being human at work: the benefits of showing up whole

Being human at work sounds easy enough, but for most of us, it's hard work. Learn…

How to turn customers into brand evangelists: a customer experience guide to the promoter economy Article

How to turn customers into brand evangelists: a customer experience guide to the promoter economy

This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.

The art of the unbiased interview Article

The art of the unbiased interview

You may think you know how to conduct an unbiased interview, but chances are you've slipped…

The goods on good materialism: how to have a better relationship with your stuff Article

The goods on good materialism: how to have a better relationship with your stuff

There's a lot of talk about less stuff, more happiness. But is it about less, or…

How Millennials are driving the experience economy Article

How Millennials are driving the experience economy

Experiences educate people, help them communicate, and keep them less in debt. Read more about the…

Placemaking spaces—from Muni buses to Apple’s town squares Article

Placemaking spaces—from Muni buses to Apple’s town squares

Placemaking takes advantage of local assets, inspiration, and potential. Suzanne Barnecut shows how San Francisco uses…

When the mid-life career crisis hits Article

When the mid-life career crisis hits

A mid-life crisis doesn't always mean a sports car or an affair. A mid-life career crisis…

How to treat people: advice from volunteer managers and customer service Article

How to treat people: advice from volunteer managers and customer service

Volunteer managers and customer service professionals have something big in common: they know how to treat…

The work benefits of working from home Article

The work benefits of working from home

It’s 5:30am and the “slow rise” tone escapes from my iPhone speaker—“slow rise” could not be…

Leaders, use empathetic language when talking to remote workers Article

Leaders, use empathetic language when talking to remote workers

Leaders need to use more empathetic language when talking to remote workers. Choose your words with…

How to onboard and train new customer service reps Article

How to onboard and train new customer service reps

Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.

How diversity improves work culture and the bottom line Article

How diversity improves work culture and the bottom line

It's widely known that diversity has an impact on culture, but it's also important to understand…

“You can’t sit with us.” How to handle an office clique. Article

“You can’t sit with us.” How to handle an office clique.

We should be too old for cliques in the workplace, but they still happen. Our Millennial…

Where we work shapes how we work. From where we meet to where we sit. Article

Where we work shapes how we work. From where we meet to where we sit.

Choice in the workplace can make you a happier and more productive employee. What choices? Where…

Create career magic with a personal board of directors Article

Create career magic with a personal board of directors

Creating a personal board of directors may be the key to your success. Learn how to…

Remember to say thank you Article

Remember to say thank you

Throughout the course of your day, remember to say thank you. These two little words can…

Moving up while dressing down Article

Moving up while dressing down

Dress codes at work are relaxing. While the suit still has a place, the Millennial workforce…

How to interact with customers on live chat Article

How to interact with customers on live chat

Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.

Your 21st-century challenge: put away the technology and ask better questions Article

Your 21st-century challenge: put away the technology and ask better questions

Could you partake in a 21st-century challenge—put away your technology and ask more questions? It might…

How to interact with customers on the phone Article

How to interact with customers on the phone

Talking to customers on the phone is immediate and direct and customers still love it. Provide phone-based support the right way using these tips.