CRM
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Article Mortgage Coach’s fast, easy support with Zendesk Chat
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base
Article Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
White Paper Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
Article The three most common UX mistakes CRMs make (and how to avoid them)
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.
Article Door-to-door sales: Definition, scripts, and techniques
Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern.
White Paper Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM
Odds are you’ve heard of Facebook Messenger, WeChat, Kik, Line, or Snapchat. Maybe you’re even an…
Article 6 Zendesk Apps to Help You Sell More
Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…
Article Gartner: CRM applications will fail without customer empathy
Artificial intelligence and machine learning are game-changing technologies, but they won’t help your business leap forward…
Article Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Matchmaking in the cloud: a perfect marriage of sales and support
This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…