Best Practices

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5 components of a winning knowledge base article template

The key is to find the right mix of knowledge base article templates for your customer-audience

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A roadmap for corporate social responsibility Article

A roadmap for corporate social responsibility

“No great thing is created suddenly.” That's the principle behind the development of our community programs…

What we’ve learned about failure Article

What we’ve learned about failure

It's true that mistakes can be a great learning experience, but let's be honest: Failure sucks.…

Best books to step up your customer service game in 2015 Article

Best books to step up your customer service game in 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…

Happy Employees Means Happy Customers: Q&A with Dave Murray Article

Happy Employees Means Happy Customers: Q&A with Dave Murray

Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for…

CSM Spotlight: what to consider when going live with Zendesk Article

CSM Spotlight: what to consider when going live with Zendesk

New to Zendesk? Today is your day! Join us for a community discussion of tips and…

Community tip: 11 ways to give customers the love with Zendesk macros Article

Community tip: 11 ways to give customers the love with Zendesk macros

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…

Provide better customer service in 2014: top books from the past year Article

Provide better customer service in 2014: top books from the past year

We’ve created a list of the best customer service books of 2013 to inspire and inform…

7 tools for amazing every customer, every time Article

7 tools for amazing every customer, every time

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…