Artificial intelligence
Latest stories Page 3
Article How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season
Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…
Article How businesses can improve the customer experience with machine learning
Every interaction offers a business the chance to leave a customer feeling good, helping to build…
Article How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article Let the machines do the learning: Introducing Satisfaction Prediction
Support agents have a lot on their plate. Agents must respond to a wide variety of…
Article Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article 5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
Article Predictive Analytics, Machine Learning and Meaningful Customer Relationships
Your company’s success hinges on building strong relationships with your customers, and relationships take work. Sometimes…