Artificial intelligence
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Article The science behind satisfaction prediction
We dive into the guts of Satisfaction Prediction to explain how it can help raise your…
Article How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
Article Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
Article Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
Article How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
Article Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article 3 takeaways from retail’s Big Show in the Big Apple
The National Retail Federation (NRF) served up some big speakers at their 2017 Big Show, held…
Article Gartner predicts 2017: The future of artificial intelligence demystified
It’s not a new topic of contention, but artificial intelligence (AI) is more relevant than ever.…
Article Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season
Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…
Article Digital disruptions to the workplace—what every CIO should be thinking about
As part of the annual event a few weeks ago, I joined a panel discussion on…
Article How businesses can improve the customer experience with machine learning
Every interaction offers a business the chance to leave a customer feeling good, helping to build…
Article How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article Report: Predicting customer satisfaction is the future of great customer service
Most companies measure customer satisfaction, and while it's a very important metric, it looks backward at…
Article Let the machines do the learning: Introducing Satisfaction Prediction
Support agents have a lot on their plate. Agents must respond to a wide variety of…
Article Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article 5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
Article Predictive Analytics, Machine Learning and Meaningful Customer Relationships
Your company’s success hinges on building strong relationships with your customers, and relationships take work. Sometimes…