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Tip of the week:  customizing customer satisfaction Article

Tip of the week: customizing customer satisfaction

One of Zendesk’s most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you…

Tip of the week: better analysis through native reporting and views Article

Tip of the week: better analysis through native reporting and views

Many Zendesk users take advantage of our integration with GoodData to get granular reports and gain…

Tip of the week: unraveling host-mapping for Zendesk Article

Tip of the week: unraveling host-mapping for Zendesk

When you first start your Zendesk subscription, the URL for your Zendesk web portal is some…

Tip of the week: Sidebar Icon and Text apps for the new Zendesk Article

Tip of the week: Sidebar Icon and Text apps for the new Zendesk

With the launch of the new Zendesk comes the App framework. While several developers have already…

Tip of the week: changing a custom field option Article

Tip of the week: changing a custom field option

With Zendesk you can create a wide range of custom ticket fields: drop-down lists, text, multi-line…

Tip of the week: customer metrics with Google Analytics Article

Tip of the week: customer metrics with Google Analytics

Google Analytics is one of the most useful tools available for those in the customer service…

Tip of the week: unraveling host-mapping for Zendesk Article

Tip of the week: unraveling host-mapping for Zendesk

You may have already taken a look at all of the different ways you can customize…

Tip of the Week: Hiding Parts of the Web Portal from Logged-out Users Article

Tip of the Week: Hiding Parts of the Web Portal from Logged-out Users

Tip of the Week: Spice up Your Zendesk with Google Web Fonts Article

Tip of the Week: Spice up Your Zendesk with Google Web Fonts

Using custom fonts is a great way to add a bit of simple flair to your…

Tip of the Week: Tracking Requester Language by Email Article

Tip of the Week: Tracking Requester Language by Email

Now that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s…

Tip Of The Week: Understanding Trigger Conditions Article

Tip Of The Week: Understanding Trigger Conditions

There are two types of conditions available in Zendesk – all conditions and any conditions –…

Tip of the week: Showing who’ has been cc’’d in email notifications Article

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

Tip of the Week: Using business hours in your triggers and notifications Article

Tip of the Week: Using business hours in your triggers and notifications

[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…

Article

Tip of the Week: Deactivating, Cloning, and Editing Triggers

Triggers are one of the most powerful components of your Zendesk. It might even seem like…

Tip of the Week: Nesting Fields Article

Tip of the Week: Nesting Fields

We recently had a customer who wanted their end users to be able to route tickets…

Article

Tip of the Week: Build Reports with GoodData for Zendesk

GoodData for Zendesk is an integration that enables Zendesk Plus+ customers to build insightful and powerful support…

Article

We Love Zendesk for iPad

Hey you! We’ve made some major improvements. Check out the new Zendesk for iPad. Today we’re…

Default triggers explained Article

Default triggers explained

Triggers are business rules that are automatically executed in response to certain events that have occurred…

Tip of the Week: Calculate Your Average Resolution Time using CSV exports Article

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…

Article

Tip of the Week: Automations vs. Triggers – When To Use What

Recently, we shared two tips on some automated functions within Zendesk. We described how to use…