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Community Tip: Include end-user browser information via Help Center Article

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Community Tip: Create automated public follow-up for tickets in a Pending state Article

Community Tip: Create automated public follow-up for tickets in a Pending state

There is now a way to create an automated public follow-up for tickets in a Pending…

Tip of the week: Including 0 values in Insights reports Article

Tip of the week: Including 0 values in Insights reports

This tip of the week covers how to include 0 values in Insights reports. To do…

Zendesk on Zendesk: The lifecycle of a problem ticket Article

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Community tip: Funneling customer orders through Zendesk Article

Community tip: Funneling customer orders through Zendesk

My company recently got rid of our CRM for various reasons and, while we were not…

Community tip: Best practices for using views Article

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Community tip: How to review tickets and set QA standards as you scale Article

Community tip: How to review tickets and set QA standards as you scale

It's easy to recognize that each company and their approach to support, tickets, and their customers…

Tip of the week: Autofill the Web Widget contact form Article

Tip of the week: Autofill the Web Widget contact form

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…

Fine Tuning: Agent productivity Article

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

Tip of the week: build on customers lists to deliver better customer service Article

Tip of the week: build on customers lists to deliver better customer service

For new customers, user management is a big topic in our training sessions. They often ask,…

Can enterprise companies really provide great customer service? Article

Can enterprise companies really provide great customer service?

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get…

Community tip: find your repeat customers Article

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

Tip of the week: providing multiple feeback options Article

Tip of the week: providing multiple feeback options

Imagine a situation when you need to provide your customers with more than one option for…

CSM Spotlight: what to consider when going live with Zendesk Article

CSM Spotlight: what to consider when going live with Zendesk

New to Zendesk? Today is your day! Join us for a community discussion of tips and…

Community tip: connecting Zendesk and Google spreadsheets Article

Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

Community tip: track repeat ticket submitters Article

Community tip: track repeat ticket submitters

Keeping track of customers who submit multiple tickets is great way to gauge things like customer…

Customizing Zendesk Support: Best practices for UX Article

Customizing Zendesk Support: Best practices for UX

In Part 2 of our Customizing Your Zendesk series, we look at how some of our…

Tip Of The Week: Understanding Trigger Conditions Article

Tip Of The Week: Understanding Trigger Conditions

There are two types of conditions available in Zendesk – all conditions and any conditions –…

Tip of the week: Showing who’ has been cc’’d in email notifications Article

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

Tip of the Week: Using business hours in your triggers and notifications Article

Tip of the Week: Using business hours in your triggers and notifications

[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…