Admin Tips
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Article Streamline your Zendesk notifications for effective team communication
We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…
Article Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app
Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…
Article Get out your gardening tools—how to clean up your users, groups, and organizations
Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…
Article Tip of the Week: What to expect when rolling out Satisfaction Prediction
Satisfaction prediction has the potential to change the way your team processes customer support requests. See…
Article Community Tip: Set up Zendesk ticket threshold notifications for email and Slack
Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…
Article Community Tip: Show customer love by sending a personal follow up
This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with…
Article Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)
Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…
Article So you want to build an app?
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…
Article Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article Community Tip: Facebook Messenger integration for Help Center
Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help…
Article Fine Tuning: Help Center customization
Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…
Article Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
Article Tip of the week: Including 0 values in Insights reports
This tip of the week covers how to include 0 values in Insights reports. To do…
Article Community tip: Reporting on KCS actions within tickets
If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…
Article Fine Tuning: Implementing chat as a channel
Join us in the Zendesk forums today for the next installment of our Fine Tuning series…
Article Tip of the Week: Tracking ticket origination from Help Center
Have you ever looked at your reporting dashboard and wished you could see the exact tickets…
Article Community Tip: Managing complex SLA needs with Zendesk
Recently, we’ve had the amazing opportunity to play around with enhanced service level (SLA) functionality in…
Article Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
Article Fine Tuning: Insights
Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…
Article Community tip: Funneling customer orders through Zendesk
My company recently got rid of our CRM for various reasons and, while we were not…