Admin Tips
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Article Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
Article Tip of the week: Including 0 values in Insights reports
This tip of the week covers how to include 0 values in Insights reports. To do…
Article Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
Article Community tip: Funneling customer orders through Zendesk
My company recently got rid of our CRM for various reasons and, while we were not…
Article Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
Article Community tip: How to review tickets and set QA standards as you scale
It's easy to recognize that each company and their approach to support, tickets, and their customers…
Article Tip of the week: Autofill the Web Widget contact form
The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…
Article Fine Tuning: Agent productivity
Is your ticket volume growing, causing your support agents to stress about staying ahead of the…
Article Tip of the week: build on customers lists to deliver better customer service
For new customers, user management is a big topic in our training sessions. They often ask,…
Article Can enterprise companies really provide great customer service?
Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get…
Article Community tip: find your repeat customers
I am sure we all have experienced the anxious customer. The one that emails you a…
Article Tip of the week: providing multiple feeback options
Imagine a situation when you need to provide your customers with more than one option for…
Article CSM Spotlight: what to consider when going live with Zendesk
New to Zendesk? Today is your day! Join us for a community discussion of tips and…
Article Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
Article Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
Article Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article Tip Of The Week: Understanding Trigger Conditions
There are two types of conditions available in Zendesk – all conditions and any conditions –…
Article Tip of the week: Showing who has been cc’d in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
Article Tip of the Week: Using business hours in your triggers and notifications
[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…