Article

Zendesk on Zendesk: Maintaining an internal IT Zendesk to provide company-wide support

By Douglas Redo

Published October 30, 2015
Last modified October 30, 2015

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how our IT department provides company-wide support with an internal-only Zendesk instance.

In today’s discussion, we’ll cover the below topics and more:

  • Special considerations for an internal-only Zendesk
  • Processing and tracking internal tickets for IT issues
  • Maintaining an effective and up-to-date internal knowledge base

Head over to the forums for more details and tips, and to join the conversation

This discussion continues in our Zendesk on Zendesk series: a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Support team, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.