September 17th was a big day for us.
Zendesk hosted an event in New York City called “Illuminate: A Strategic Approach to Customer Engagement.” We invited industry leaders and innovators from companies such as Adobe, Nine West, and Pinterest to share their customer service strategies with a live audience.
The three panels, moderated by the lovely Natali Morris of The Today Show, focused on best practices for customer engagement, internal models for encouraging change, and an interactive session. If you’re looking for tangible, actionable advice on how to best serve your customers, you’ve come to the right place. We handpicked a few key insights that really encapsulate the spirit of great customer service—click through the SlideShare for quotes from the panelists.
We also recorded the entire event—watch the highlights