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How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

• Artificial intelligence

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

• Startups

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

• CRM