- Service
- Customer support software
- Go(o)d help desk karma
Related stories

Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.

Beyond the bubble: How 3 brands are using live chat differently
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.

Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

What is a knowledge base? The essential tool you’re missing
Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.