Article Transitioning to a remote workforce
To ensure your customers continue to get the best possible experiences while safeguarding the well-being of your workers, we have assembled some of our own best practices for a remote work environment
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4 ways to create mobile customer engagement
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
4 best practices for creating a stellar mobile experience
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
White Paper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Sending surveys in the time of coronavirus
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
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Article Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Article What is the CRM process?
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Article Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Article What is the sales pipeline and how do you track it?
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Guides, research, and more
Guide How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Guide The Groomsman Suit offers suits customers love–at scale
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
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