It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
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The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
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With content blocks, you’ll be able to capture things like common troubleshooting steps, rules & regulations, disclaimers etc. and then insert into multiple articles and across multiple help centers
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.